Last Updated: 27.07.2025
1. Introduction
Welcome to TEXIS AI (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI agent solutions and integration services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Register on the website
- Express interest in obtaining information about us or our products and services
- Participate in activities on the website
- Contact us
This information may include:
- Name and contact data (email address, phone number, mailing address)
- Business information (company name, job title, industry)
- Credentials (username, password, authentication data)
- Payment data (billing address, payment method details)
- Communication data (inquiries, support requests, feedback)
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser and device characteristics
- Operating system
- Referral URLs
- Device identifiers
- Usage data and analytics
- Cookies and similar tracking technologies
AI Training and Integration Data
When you use our AI agent services, we may collect:
- Business process data you provide for AI training
- Integration configurations and API usage
- Performance metrics and system logs
- Interaction data between users and AI agents
3. How We Use Your Information
We use personal information collected via our website for various business purposes, including to:
Provide and Manage Our Services
- Create and manage user accounts
- Process transactions and send related information
- Provide customer support and respond to inquiries
- Deploy and maintain AI agent solutions
- Monitor and optimize AI agent performance
Improve Our Services
- Analyze usage patterns and preferences
- Develop new features and services
- Enhance website functionality and user experience
- Train and improve our AI models (only with explicit consent)
Communicate With You
- Send administrative information
- Provide updates about our services
- Respond to inquiries and offer support
- Send marketing and promotional communications (with consent)
Legal and Security Purposes
- Comply with legal obligations
- Protect our rights and prevent fraud
- Enforce our terms and policies
- Ensure system security and integrity
4. How We Share Your Information
We may share your information in the following situations:
Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us, including:
- Cloud hosting providers
- Analytics services
- Payment processors
- Customer support tools
- AI infrastructure providers
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Requirements
We may disclose your information where required to do so by law or subpoena or if we believe such action is necessary to:
- Comply with the law and legal process
- Protect and defend our rights or property
- Prevent fraud or illegal activity
- Protect the safety of users or the public
With Your Consent
We may disclose your personal information for any other purpose with your consent.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Secure development practices
- Employee training on data protection
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
7. AI-Specific Considerations
AI Training Data
- We do not use customer data to train our general AI models without explicit consent
- Any data used for customizing AI agents for your business remains isolated to your instance
- We implement strict data segregation between different customer environments
Automated Decision-Making
Our AI agents may make automated decisions as part of their functionality. You have the right to:
- Request human review of significant automated decisions
- Understand the logic behind automated decisions affecting you
- Opt-out of certain automated decision-making processes
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
Request access to your personal information and receive a copy in a portable format
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information, subject to certain exceptions
Restriction
Request restriction of processing of your personal information
Objection
Object to our processing of your personal information
Withdrawal of Consent
Withdraw consent where we rely on your consent to process your personal information
To exercise these rights, please contact us at [info@hitexis.com].
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
11. Cookie Policy
The Texis AI website uses cookies to improve your browsing experience. By giving your consent, you allow the placement of various types of cookies on your computer or other devices when you access our website. In addition to cookies that are essential to the operation of the site, we may also use web beacons, pixels or similar data storage technologies.
The purpose of this Cookie Policy is to provide you with information about the categories of cookies used on the website and the purposes for which they are used.
TO REVISIT COOKIE SETTINGS CLICK HERE
12. What are Cookies?
Cookies are small text files that a website creates and stores on your device when you visit that website. On your next visit, your browser sends the information stored in the cookies back to the website, allowing it to recognise and store your settings, preferences and other relevant information. This helps to improve the user experience by making future visits more convenient and personalized.
13. What cookies are used by Texis AI and for what purpose?
The Texis AI website uses different types of cookies for different purposes. Below is information about the categories of cookies that may be stored in your browser:
- Cookies required: Essential for the proper functioning of the website and cannot be disabled. If blocked, some elements may not function properly.
- Functional cookies: Provide additional functionalities, such as social media sharing or feedback. Some may be provided by third parties.
- Performance cookies: Help analyze key performance indicators and improve the user experience.
- Analytical cookies: Track and analyze site visits and traffic sources to improve the website’s performance. These store anonymous and aggregated data. If disabled, Texis AI will not be able to analyze website activity or recognize previous visits.
- Other cookies: Includes cookies still under analysis and not yet categorized.
14. Third-party Cookies
Our website may use third-party services, including analytics tools, to gain insight into the popularity and usability of the website. These services may use cookies to collect information about your interactions with the site. More information about these cookies and their privacy policies can be found on the websites of the relevant third-party service providers.
You may refuse the processing of third-party cookies at any time. Please see the next section on cookie control for information on how to do this.
Texis AI may use Google Analytics cookies to measure how users interact with our website. These cookies collect information such as unique visits, repeat visits, session duration and site activity.
Texis AI may also use Facebook pixels to analyze user activity on the site, such as pages visited, Facebook ID, and browser data. This information is used to show you tailored ads on Facebook and measure ad effectiveness.
For more information on Google Analytics and Facebook cookies, or to request data processing changes, please visit the websites of the respective service providers and review their privacy policies.
15. How Do I Control Cookies?
When you visit our website, you will receive a notice about our use of cookies. You will be offered the opportunity to manage and accept certain types of cookies.
Texis AI provides you with the opportunity to refuse certain cookies, select the type of cookies you prefer, and adjust the settings to suit your preferences. Please note that disabling some cookies may affect the website’s functionality.
You can fully control and delete cookies of your choice. This includes the ability to remove or block any cookies already stored on your device. However, some website features may not work properly and you may have to reconfigure settings on each visit.
If you choose not to allow certain cookies, some features of the Texis AI website may not be fully available.
16. Changes to the Cookie Policy
Texis AI reserves the right to make changes or update this Cookie Policy as necessary. These changes ensure compliance with the latest privacy requirements. The Policy takes effect immediately upon publication on the Website.
By continuing to use our website and/or services following any changes, you agree to the updated terms. It is your responsibility to review this policy regularly.
You can always find the latest version of our Cookie Policy on: texisai.com
17. International Data Transfers
If you are accessing our services from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in [Your Country] or other countries where our servers are located. We ensure appropriate safeguards are in place for international transfers.
18. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to equal service and price
19. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this privacy policy frequently.
20. Contact Us
If you have questions or comments about this privacy policy, please contact us at:
SIA HITEXIS
Email: info@hitexis.com
Phone: +37123552443
Address: Gustava Zemgala gatve 78-1 Rīga, LV-1039, Latvia